We all dread them – having to confront a challenging co-worker, customer, or friend about a difficult and uncomfortable issue. Often we handle the situation very poorly, and it is impossible to completely avoid the person or people involved. This workshop offers insights into the multiple layers beneath each conversation and provides advice for handling these difficult exchanges in a manner that addresses the core issues. If you’re interested in improving your communication skills and reducing conflict, this workshop will provide strategies to make challenging conversations calmer and more productive.
This course can be taken on its own or as part of the Management & Leadership Skills Certificate and the Professional Communication Skills Certificate.
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