Difficult Conversations

Facilitator: Paul Mohapel

We all dread them – having to confront a challenging co-worker, customer, or friend about a difficult and uncomfortable issue. Often we handle the situation very poorly, and it is impossible to completely avoid the person or people involved. This workshop offers insights into the multiple layers beneath each conversation and provides advice for handling these difficult exchanges in a manner that addresses the core issues. If you’re interested in improving your communication skills and reducing conflict, this workshop will provide strategies to make challenging conversations calmer and more productive.

Topics Covered:

  • Why conversations are so difficult
  • Consider the sub-text that underlies all difficult conversations
  • Examine the role feelings, identity, and intentions play in our challenging conversations
  • Explore the “learning conversation” and how it makes a difference
  • Examine strategies to successfully negotiate difficult conversations


Learning Outcomes:

  • Competencies developed include: communication, relationship & team building, and self-development
  • Learn how to better deal with your emotions and anxiety
  • Develop greater self-awareness and how one contributes to conflict
  • Learn strategies for disarming the impulse to lay blame
  • Practice new strategies for influence
  • Prepare a plan of action for future difficult conversations

Certificate Requirement: This course is a requirement for both the Management & Leadership Skills Certificate and the Professional Communication Skills Certificate.

Course Dates: Difficult Conversations

Start Date:Mar 06, 2018
End Date:Mar 07, 2018
Delivery:15 hours, Classroom
Delivery Day(s)/Time(s):Tue, Mar 06, 2018 9:00am - 4:30pmWed, Mar 07, 2018 9:00am - 4:30pm
Price:$495.00 + GST
Instructor:Paul Mohapel