Difficult Conversations

Facilitator: Paul Mohapel

We all dread them – having to confront a challenging co-worker, customer, or friend about a difficult and uncomfortable issue. Often we handle the situation very poorly, and it is impossible to completely avoid the person or people involved. This workshop offers insights into the multiple layers beneath each conversation and provides advice for handling these difficult exchanges in a manner that addresses the core issues. If you’re interested in improving your communication skills and reducing conflict, this workshop will provide strategies to make challenging conversations calmer and more productive.

Topics Covered:

  • Why conversations are so difficult
  • Consider the sub-text that underlies all difficult conversations
  • Examine the role feelings, identity, and intentions play in our challenging conversations
  • Explore the “learning conversation” and how it makes a difference
  • Examine strategies to successfully negotiate difficult conversations

Learning Outcomes:

  • Competencies developed include: communication, relationship & team building, and self-development
  • Learn how to better deal with your emotions and anxiety
  • Develop greater self-awareness and how one contributes to conflict
  • Learn strategies for disarming the impulse to lay blame
  • Practice new strategies for influence
  • Prepare a plan of action for future difficult conversations

This course can be taken on its own or as part of the Management & Leadership Skills Certificate and the Professional Communication Skills Certificate.

Course Dates: Difficult Conversations

Start Date:Jan 31, 2019
End Date:Feb 01, 2019
Delivery:15 hours, Classroom
Delivery Day(s)/Time(s):Thu, Jan 31, 2019 9:00am - 4:30pmFri, Feb 01, 2019 9:00am - 4:30pm
Price:$495.00 + GST
Instructor:Paul Mohapel
Start Date:May 01, 2019
End Date:May 02, 2019
Delivery:15 hours, Classroom
Delivery Day(s)/Time(s):Wed, May 01, 2019 9:00am - 4:30pmThu, May 02, 2019 9:00am - 4:30pm
Price:$495.00 + GST
Instructor:Paul Mohapel
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