Designing an Effective Performance Management System

Facilitator: Larry Shetzer

This course will bring you up to speed on current practices and thinking and how performance management has evolved in response to changes in technology, the workforce, and management practice. Through lecture and in-class exercises, this course will help you design and implement a process that puts performance management at the center of human resource strategy. Topics include: the new face of performance management, measurement validity, performance management and coaching, when to use performance ratings, avoiding rating errors, assessment against objectives, performance feedback apps, performance incentives, management and executive feedback.

Upon course completion participants will possess:
A blueprint for aligning performance management with HR strategy

An understanding of:

  • current trends in performance management
  • measurement reliability and validity
  • a variety of performance rating scales and the pros and cons of each
  • when to use ratings and how to reduce rating errors
  • critical incidents in performance measurement
  • team-based and multi-rater assessment
  • performance feedback apps
  • performance incentives
  • management and executive feedback

The ability to:

  • increase validity with job analysis data
  • use performance management for more expert coaching
  • incorporate constructive and supportive feedback in performance management
  • design an executive feedback system
  • define critical performance areas correctly
  • optimally balance measurement of behaviors and outcomes

An appreciation of multi-cultural and gender considerations in performance management

Who should take this course?

Managers, supervisors, human resources executives and business owners responsible for designing a process that improves organizational performance, supports HR strategy,  is valued by users and contributes to a positive organizational culture.


Watch this video: "Performance Management 2018: The Evolving Landscape" with Larry Shetzer 

Course Dates: Designing an Effective Performance Management System

Start Date:Feb 04, 2020
Delivery:15 hours, Classroom
Delivery Day(s)/Time(s): 9:00am - 4:30pm
Price:$325.00 + GST
Instructor:Larry Shetzer
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