Conversational Intelligence: The Neuroscience of Building Trust

Topics Covered:

• What is Conversational Intelligence
• The three levels of conversations
• How the brain works during conversations
• The five conversation essentials
• The ladder of conclusions
• The business case of trust
• What increases and decreases trust

Learning Outcomes:

• Learn how to structure your conversations to build trust in order to be more effective as a communicator
• Learn what happens in the brain that shuts trust down and what builds trust up (the neuroscience behind effective conversations)
• Tools to increase trust and enhance communications