Picture of Conversational Intelligence: The Neuroscience of Building Trust

Conversational Intelligence: The Neuroscience of Building Trust

Facilitator: Lily Seto

In this workshop, you will explore how to increase your effectiveness as a communicator. How do you create the optimum conditions that will enhance relationship building and get you better results? This course is based on the best seller “Conversational Intelligence: How Great Leaders Build Trust and Get Extraordinary Results” by Judith E. Glaser.

See Course Dates

Topics Covered:

What is Conversational Intelligence
The three levels of conversations
How the brain works during conversations
The five conversation essentials
The ladder of conclusions
The business case of trust
What increases and decreases trust

Learning Outcomes:

Learn how to structure your conversations to build trust in order to be more effective as a communicator
Learn what happens in the brain that shuts trust down and what builds trust up (the neuroscience behind effective conversations)
Tools to increase trust and enhance communications

Course Dates: Conversational Intelligence: The Neuroscience of Building Trust

For more information about this course please contact Professional and Continuing Studies

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